Frequently Asked Questions

What products does La Costeña offer?

La Costeña offers authentic Mexican pantry foods including jalapeños, beans, salsas, chipotle peppers, tomato products, and more.

Where are La Costeña products made?

La Costeña products are crafted in Mexico using traditional recipes and quality ingredients.

Are La Costeña products authentic Mexican foods?

Yes. La Costeña products use traditional recipes and ingredients for genuine Mexican flavor.

Are La Costeña jalapeños spicy?

Our jalapeños generally offer medium heat and work well in tacos, nachos, tortas, salads, and salsas.

Are products suitable for vegetarian, vegan, gluten-free, keto, or other diets?

Suitability varies by product. Please check the ingredients and dietary information on the individual product label before purchasing or consuming it.

How should I store an opened product?

Follow the storage instructions on the package. For canned products, transfer leftovers to a separate airtight container, refrigerate, and use promptly.

Where can I buy La Costeña products online?

Shop directly at shoplacostena.com.

Where do you ship?

The online store currently ships to eligible U.S. addresses. Available delivery methods are shown at checkout.

What are the shipping rates and delivery times?

Eligible U.S. Economy shipping is free and is generally estimated at 5–8 business days. Other available rates and estimates are displayed at checkout.

How do I track my order?

After your order ships, use the tracking information sent to the email address provided during checkout.

What should I do if my order arrives damaged?

Please use our contact form and include your order information and photos of the damaged shipment.

How can I contact customer support?

Use our contact form, and the La Costeña Shop team will follow up by email.